Patient information

Aesthetics clinic FAQs

Find answers about booking, consultation forms, treatment choices, aftercare and visiting our Derby clinic.

Patient information

Booking and your first visit

Can I book if I don’t know which treatment I want?

Yes. Choose Consultation in SumUp. You can explain what you’d like help with and discuss suitable options before deciding. See consultation details.

How long is my consultation and what does it cost?

Allow 45 minutes. The fee is £50 and goes towards treatment if you decide to proceed.

Do I fill in forms before my appointment?

Yes. We send consultation forms before you visit. Maya will review your answers with you and ask about anything that needs clarification.

What should I bring?

Bring details of your medication, allergies and past treatments, plus any questions you want to discuss. Use the consultation checklist.

Can I decide after the consultation?

Yes. Take time to consider the options, risks, costs and recovery before deciding.

Patient information

Choosing a treatment

What if I had filler at another clinic?

Let Maya know when and where you were treated. If you can, bring the product name and a record of the areas treated. See what to request from your previous clinic.

Can I spread facial balancing over appointments?

Discuss a staged plan during your assessment. A review after the first stage gives you a chance to decide whether you want to treat another area.

Do dark circles always need the same treatment?

Dark circles can have several overlapping causes, including pigment, shadows and puffiness. Read the guide to under-eye concerns.

Should I book just before an event?

Tell the clinic the date of the event and any plans in the lead-up. Allow time for recovery and a review, and ask whether it makes sense to wait until afterwards.

Can I get a price before agreeing to treatment?

Yes. Ask Maya to confirm the cost of the proposed treatment, the number of appointments and what follow-up is included before deciding.

Patient information

Aftercare and getting to the clinic

Where can I find my aftercare instructions?

Use the personal instructions you receive after treatment. The aftercare hub links to general recovery guidance for each treatment.

Who should I contact if I’m worried after treatment?

Call the clinic on 07841 947660 and describe what has changed and when it started. The aftercare page explains which symptoms after filler need urgent attention.

How do I get into the building?

Use the front entrance at The Wendy Building, 72 Wilson Street, and buzz Suite 8. See access instructions and directions.

Is there a lift or somewhere to park?

The clinic is accessed by stairs and there is no lift. Paid parking is available opposite the building. Call before your visit if you have an access question.

Your first appointment

Let’s talk about what would suit you.

Come with your questions, even if you’re still exploring. Your 45-minute consultation is £50, which goes towards treatment if you decide to proceed.

Book a consultation